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SOUND FEET SHOES EXCHANGE AND RETURN POLICY |
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Version Date: July 28, 2020
In-Store Purchases
Refunds and Exchanges
If you are looking to refund or exchange purchases made in the store, all items must be unworn. For a refund, you will have TEN (10) days from the date of purchase to mail your item back. For an exchange or gift card, you will have THIRTY (30) days to return your purchase. All Sale or Clearance merchandise purchased in stores can be exchanged or credited onto a store gift card only.
Mailing back In-Store Purchases – Refunds and Exchanges
If you are looking to refund or exchange purchases made in the store, all items must be unworn. For a refund, you will have TEN (10) days from the date of purchase to mail your item back. For an exchange or gift card, you will have THIRTY (30) days to return your purchase. All Sale or Clearance merchandise purchased in stores can be exchanged or credited onto a store gift card only.
If you do not live near a store you may mail us your item back for refund or exchange within the timeframes mentioned above. These can be shipped to the address below. The returned item must be unworn and in original box with all tags, labels, and inserts. The box must ship in another box or wrapped in paper to prevent damage to the vendor shoe box (a $10 fee will be charged if vendor box is used as a shipping box).
Include your original receipt, full name, address, and a contact number to reach you should we have any questions along with the reason for return.
Mail your unworn item with receipt/order # to:
Sound Feet Shoes
Attn: Returns Dept.
111 Fox Knoll Drive
Powells Point, NC 27966
WWW.SOUNDFEET.COM Purchases
Refunds and Exchanges
You have 30 days for online purchases to send back in for a refund, exchange or store credit. Shipping charges (if any) are nonrefundable.
Returning item must be unworn and in original box with all tags, labels, and inserts. The box must ship in another box or wrapped in paper to prevent damage to the vendor shoe box (a $10 fee will be charged if vendor box is used as a shipping box). Include original order number and reason for return. There is a 10% restock fee for return (deducted from purchase price).
The customer is responsible for return shipping costs plus the cost of Shipping & Handling for the returned pair.
Mail your unworn item with receipt/order # to:
Sound Feet Shoes
Attn: Internet Sales
111 Fox Knoll Drive
Powells Point, NC 27966