SOUND FEET SHOES EXCHANGE AND RETURN POLICY

Version Date: April 14, 2023

In-Store Purchases

Mailing back In-Store Purchases – Refunds and Exchanges

If you are looking to refund or exchange purchases made in the store, all items must be unworn. For a refund, you will have TEN (10) days  from the date of purchase to mail your item back. For an exchange or gift card, you will have THIRTY (30) days to return your purchase.  All Sale or Clearance merchandise purchased in stores can be exchanged or credited onto a store gift card only.

If you do not live near a store you may mail us your item back for a refund or exchange within the timeframes mentioned above.  These can be shipped to the address below. The returned item must be unworn and in the original box with all tags, labels, and inserts. The box must ship in another box or wrapped in paper to prevent damage to the vendor shoe box (a $10 fee will be charged if the vendor box is used as a shipping box).

Before sending any shoes back for a return or exchange, please contact our customer service at the number below.

                                    252-491-8238

 

WWW.SOUNDFEET.COM Purchases

Refunds and Exchanges

You have 30 days for online purchases to send back in for a refund, exchange, or store credit. Shipping charges (if any) are nonrefundable.

The returning item must be unworn and in the original box with all tags, labels, and inserts. The box must ship in another box or wrapped in paper to prevent damage to the vendor shoe box (a $10 fee will be charged if the vendor box is used as a shipping box).  There is a 10% restocking fee for returns (deducted from the purchase price).   Please provide us a way to look up your purchase inside the return (Name, Phone, Email, or Order Number).

Before sending any shoes back for a return or exchange, please contact our customer service at the number below.

                                    252-491-8238. 

 

 

For a Return Mailing Label:  Click Here